Frequently Asked Questions

  1. What is your return policy?
    14-day returns from the delivery date. Return shipping costs are the customer’s responsibility.
  2. Do you offer free delivery?
    Yes, we offer free delivery across the UK.
  3. How long does shipping take?
    Processing: 1–3 working days.
    Delivery: 6–9 working days.
  4. Can I track my order?
    Yes. All orders are shipped with a tracking number.
  5. Which payment methods do you accept?
    Visa, Mastercard and American Express.
  6. Are my payment details secure?
    Yes. All payments are protected with secure encryption.
  7. Are my payment details secure?
    Yes. All payments are protected with secure encryption.
  8. What if my item is damaged or incorrect?
    Contact us immediately and we’ll arrange a replacement or refund.
  9. Can I cancel my order?
    Orders can be cancelled before they are shipped.
  10. Do you have a physical store?
    No, we operate exclusively online.