Order & Delivery

Shipping Policy

This policy applies to all orders placed through NORELLA London. It is designed to give you a clear understanding of our ordering, shipping, and delivery process, so you can shop with confidence.

Shipping Destinations

We currently deliver to customers across the United Kingdom.

Shipping Costs

Free delivery on all orders within the UK.
There are no hidden shipping charges.

Order Processing & Delivery Times

Order processing time: 1–3 working days (Monday to Friday)
Order cut-off time: 5:00 pm (UK time)
Estimated delivery time: 6–9 working days
Delivery days: Monday to Friday

Please note that delivery times are estimates and may vary during peak periods.

Order Tracking

Once your order has been dispatched, you will receive an email containing a tracking number.
You can use this number to track your shipment via the courier’s tracking portal.

If you have any questions regarding your delivery, our support team will be happy to assist you.

Order Changes & Cancellations

If you need to make changes to or cancel your order, please contact us as soon as possible. We will do our best to assist you before your order is processed.

Contact Details

Phone:
+31 6 2201 6357

Opening hours:
Monday – Friday: 08:00 – 21:30
Saturday – Sunday: 08:00 – 14:00